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Warranty and Repair

Product Repair

With Marmot, you do not need to register your product. You are covered from the moment you purchase our apparel or equipment. If you have a tag on your product directing you to our site to register, you no longer need to do so. We are phasing those tags out and you can rest assured, you are covered.

Warranty Issues

Under New Zealand Consumer Law, Marmot products carry the following guarantees:

Goods must be of acceptable quality. They must be fit for their normal purpose (as described by the manufacturer, in advertising or on packaging). Goods must be safe, durable enough to last for a reasonable time, have no minor defects, and be acceptable in look and finish. If you identify a basic or serious manufacturing fault, we will replace, repair or refund upon inspection.

Goods must match description. The goods supplied must be identical to the example viewed by you on this site. If for example the wrong model was dispatched, we will replace, exchange or refund your item.

Replacements and exchanges are also subject to availability as we frequently sell out of styles, sizes and colours. If we cannot provide the item you require and your request is covered by the points above, we will issue a refund promptly.

Warranty Email: returns@allsports.co.nz
Warranty Phone: (07) 377-1033
Hours: Monday to Friday 8:30am - 5:00pm

What Is Covered
We warrant every product we make to be free of manufacturer defects. A few examples of common manufacturer defects that are typically covered are:

Should you have a warranty issue, please email repairs@allsports.co.nz to submit a claim and obtain instructions to return the item to us. We will repair if possible or replace all valid warranty items.

What Is Not Covered
Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed.

Should you have an issue not covered under our warranty, please email repairs@allsports.co.nz to request a repair order and obtain instructions to return the item to us. We will take a look and let you know if it’s something we can repair, as well as any associated cost.

Warranty and Repair FAQs

What is considered normal wear and tear?
We know you love your Marmot apparel and equipment, but regardless of how carefully you use and care for your gear it may eventually begin to experience natural break down of materials and show wear. Fabric wearing thin, showing abrasions, stains, discoloration, rips or tears, loss of DWR (Durable Water Resistance) and laminates losing their ability to keep out moisture can be considered wear and tear.

Where do I send my gear back for repair?
Before sending your gear to our Warranty team, email repairs@allsports.co.nz to submit a claim or repair order.

When will I get my Gear Back?
We process all items upon receipt to ensure the fastest turnaround possible. Our typical turnaround time is 3-4 weeks from the time we receive your product, however during our Peak Season (November through March) the turnaround time can be upwards of 6-8 weeks until it is returned to you. In rare cases, it may take longer.

Can I order Replacement Parts?
We carry replacement parts & pieces through our Warranty Department. Please give us a call at 07 377-1033 for us to check availability on those pieces.

Size & Fit

Men

Men

XS

S

M

L

XL

XXL

Size

28

30

32

34

36

38

Chest

83-89

89-96

96-104

104-112

112-119

119-127

Neck

--

40

41.9

43.8

45.7

47.6

Sleeve

79

81

83

86

89

91

Waist*

68-76

76-81

81-86

86-91

91-99

99-107

Hip

86-89

89-94

94-99

99-107

107-114

114-122

Inseam**

76

77

81

83

86

89


Women

Women

XS

S

M

L

XL

XXL

Size

2

4    6

8    10

12    14

16

--

Women

XS

S

M

L

XL

XXL

Size

2

4    6

8    10

12    14

16

--

Chest

81-83

83-89

89-96

96-104

104-112

112-119

Sleeve

77.5

78.5

80

82.5

85

87.6

Waist*

62-65

65-69

69-77

77-87

87-92

92-97


Kids

Alpha Size

XS

S

M

L

XL

XXL

XXXL

Age

4–5

6-7

8-9

10-12

13-15

--

--

Chest

60–66

66–71

71–76

76–81

81–86

--

--

Waist

48–53

53–58

58–63

63–68

68–74

--

--

Hip

60–66

66–71

71–76

76–81

81–86

--

--

Inseam

43–45

48–20

53–55

58–63

66–71

--

--

Sleeve

55–60

63–63

63–66

66–71

71–76

--

--

Height (cm)

36–42

42–48

48–54

54–60

60–65

--

--

Weight (kgs)

15–19

19–23

23–27

27–40

40–52

--

--


Accessories

Gloves*

XS

S

M

L

XL

XXL

XXXL

Men

16.5–18

18–19

19–21.5

21.5–24

24–27

27–29

--

Women

14–15

15–16.5

16.5–18

18–21

21–23

--

--

*To find your glove size, measure your hand around and over the knuckles with your fingers together, excluding your thumb.

 

Hats

XS

S / M

M / L

XL / XXL

XXXL

--

17 – 18

18 – 19

19 – 20

--

 

*Trail-to-Town pants have specific waist sizes.
**Inseam lengths above are average size lengths. Some pants are available in additional inseam lengths and will display on the product page.