Shipping & Delivery
*Note regarding Christmas and NY Shipping: Please place your order early to ensure delivery in time for Christmas. Public Holidays and pressure on the courier network may be a factor during this time, please allow additional processing time for delivery.
We aim to dispatch all orders within 48 hours on working days. You'll receive a confirmation once your order has left our warehouse.
- NZ Delivery: Up to 5 Working Days from dispatch
- Rural Delivery: Allow an additional 2 days on above timeframes
- International Delivery: Up to 15 Working Days
New Zealand Shipping
We aim to dispatch all orders within 48 hours on working days. You'll receive a confirmation and tracking details once your order has left our warehouse.
We operate Monday - Friday. Orders placed after 12pm on Friday or on the weekend will be dispatched the following week. Orders placed on public holidays will be processed within 3 business days.
Approximate Delivery Timeframes:
- New Zealand Urban delivery: Up to 5 Working Days from dispatch.
- Rural Delivery: Allow an additional 2 days on the above timeframe.
As we ship via courier we are unable to deliver to PO Box addresses. Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.
Australian Shipping
We are pleased to offer apparel shipping to Australia at a flat rate of $10AUD per order. Please note we ship all orders from our NZ Warehouse.
We aim to dispatch all orders within 48 hours on working days. You'll receive a confirmation and tracking details once your order has left our warehouse.
We operate Monday - Friday. Orders placed after 12pm on Friday or on the weekend will be dispatched the following week. Orders placed on public holidays will be processed within 3 business days.
Approximate Delivery Timeframes:
- International Delivery: Up to 15 Working Days.
Rural deliveries may attract additional charges. Contact us for more information.
Shipping & Handling Fees
We always show the delivery fee so you know your total order cost right away. The delivery charges will be automatically calculated and will be included in your order at checkout.
| New Zealand | Australia | |
| Small Items | $7.50 | $10.00 |
| Medium Items | FREE (Orders over $150) | $10.00 |
| Large/Bulky Items | FREE (Orders over $50) | $10.00 |
Free Shipping Offers are subject to change.
Accepting Your Order
We want to make sure your items arrive safely in your hands for you to enjoy. We will not leave items in an unsecured place regardless of the circumstances and a signature will be required on delivery. If the courier is unable to hand your item over to you, a "card-to-call" will be left with details for how you can pick-up or arrange re-delivery of your order. If the courier fails to deliver it 3 times, the item/s will be returned to the Allsports Distribution Centre.
Tracking Your Order
Once your order has been shipped, you will receive an email containing the shipping reference number which you can use to track your order.
If you haven’t received your order in 10 days feel free to contact us or call Allsports Distribution during business hours on NZ +64 7 377 1033
Safe Online Shopping
As the official distributors of Marmot in NZ and Australia, we are committed to providing you with a safe online shopping platform. Our official URL's are www.marmotnz.co.nz and www.marmotau.com. Lately, there has been an increase in sites pretending to be us and other NZ & Australian businesses. For safe online shopping advice, please visit netsafe.org.nz. If you think you have been a victim of an online scam or spot a fake Marmot website, please let us know. You can also report it online here.
