7-Day Fit Guarantee & Exchange.
We know ordering online can be problematic with selecting the correct fit or size. That’s why we offer a 7-day Fit guarantee.*
*Excludes Tents, Sleeping Bags, Packs & Haulers.Return your purchase within 7 days of receiving your order and your exchanged product will be shipped to you free (subject to stock availability).
In order to return your purchase, the following must be true:
- The item has not been used or worn and is in original, saleable condition
- You purchased your product(s) from www.Marmotnz.co.nz
- You have the original receipt/invoice
- The original tags are attached.
Please follow the instructions below.
- Contact customer service ASAP at firstname.lastname@example.org outlining your size change request. An RA number (Return Authorisation Number) will be generated including shipping instruction and a return address.
- All products need to be returned in same condition that you received it and in its original undamaged packaging.
- Once you receive acknowledgement from us of your request, please proceed with returning the item.
- The customer is responsible for the return freight to Marmot New Zealand.
- We recommend sending via trackable freight service as we do not take responsibility of the returned items
- Please ensure your full name, postal address, email address, phone number(s) and PLEASE INCLUDE the RA number (affixed to the outside of returned package). This will help speed up the return process.
- Please note that purchases via this website cannot be returned to retail Stores.
Return your purchase within 14 days of receiving your order to receive a refund of the original purchase price or a Marmot web-store credit providing the product meets the requirements as detailed above.**
Refunds will be applied to the original form of payment, minus any shipping charges.
Once a refund is issued, your banking institution may take up to 10 business days for this to be applied to your account.
**Marmot NZ reserves the right to accept/ decline returns due to "change of mind". No "change of mind" refunds will be accepted on sale items.